Our Mission and Values

 We approach every individual with empathy and understanding, recognizing the unique challenges survivors face. We respect the dignity and autonomy of every person we serve, fostering an environment of trust, safety, and non-judgment. 

 We strive to empower survivors to reclaim control over their lives through tailored support services, education, and resources. 

 We actively collaborate with community partners, government agencies, and other stakeholders to create a comprehensive network of support and advocacy. 

 We ensure everyone is treated equitably, regardless of gender, race, socioeconomic status, or any other defining factor. 

 We are committed to openness and accountability in our actions, operations, and use of resources, ensuring the trust of our supporters and the community. 

 We believe in the power of education to prevent domestic violence. We provide educational programs to raise awareness, promote healthy relationships, and contribute to societal change. 

 We are committed to the long-term well-being of survivors and the community. We operate efficiently, responsibly, and sustainably to ensure enduring impact. 

•  Safe and secure accommodation for individuals and families fleeing immediate danger.
• Transitional housing programs to support survivors in rebuilding their lives.

• We ensure survivors have access to nutritious meals.
• Closely working with our food partners to ensure no survivor goes hungry.

•  Onsite shower and amenities for those in need.
• Onsite Laundry services.
• Furniture and home appliances.
• Free haircuts for all and toys and games for kids to be kids.

• Individual and group counselling to help survivors cope with trauma and develop resilience.
• Specialised therapy for children who have witnessed or experienced domestic violence.

• Assistance navigating the legal system, including obtaining restraining orders and other legal protections.
• Collaboration with legal professionals to support survivors in court proceedings.
• Financial counselling and assistance to help survivors gain financial independence.
• Job training programs and support for career development.

• Personalised safety plans to help survivors anticipate and respond to potential threats.
• Educational programs to empower individuals in recognizing and avoiding dangerous situations.

• Providing services at the location of greatest need.
• Educational programs in schools and community centres to promote healthy relationships and prevent violence.

• Peer-led support groups to foster a sense of community among survivors.
• Specialized groups based on factors like age, cultural background, or specific experiences.

• Trauma-informed care for children exposed to domestic violence.
• Youth-focused education programs to break the cycle of violence and promote healthy relationships.

• Number of Clients Served: We track the volume of individuals and families receiving support.
• Client Satisfaction: We regularly collect feedback from survivors about their experiences with the charity's services. As well as identify referrals.

• Number of Emergency Shelter Nights Provided: We track the usage of emergency shelters and temporary housing.

• Interactions in the Community: Measure the participation in community education programs.
• Public Awareness Metrics: Assess the reach and impact of awareness campaigns through surveys and data analytics.

• Counselling Session Attendance: We record the attendance and completion rates of counselling sessions.
• Post-Counselling Surveys: We gather feedback on the effectiveness and impact of counselling services.

• Number of Financial Assistance Cases: Monitor the provision of financial assistance and support.
• Follow-Up Employment Rates: We track the percentage of survivors who gain employment after receiving support.

• Collaboration with Stakeholders: We record partnerships and collaborations with like-minded charities, government agencies and other organisations.

• Technology Safety Workshops Attendance: Assess participation in workshops on technology safety.
• Incidents of Cyberstalking or Digital Abuse: Monitor and address incidents of online harassment.

• Training Completion Rates: Track the completion rates of staff training programs, especially those related to cultural competency.
• Staff Retention Rates: Measure the retention of trained and experienced staff.

• Fundraising Targets: Evaluate the success of fundraising efforts against established targets.
• Financial Audits: Regular financial audits to ensure transparency and accountability.